Our Support Promise
We always try to answer your questions as quickly as possible. During working hours we will try to reply within the hour to submitted forms. Outside of working hours we will try and come back to you within 8 hours.
Please provide as much information as you can in the form provided. Please use attach any images or documents that might help us. We will look at your issue and reply via email and with a ticket update as soon as possible.
Please include a telephone number and if necessary we will call you back.
Alternatively, if your request is urgent you can call us on 07951 721395 or send an email to firstname.lastname@example.org. We may not answer immediately, but we will email you back or return your call.
We are always available between 10am and 5pm Monday to Friday and we will return calls over the weekend. If you can’t get hold of us immediately leave a message and if it’s in working hours we will call you straight back.
Monday-Friday: 10am to 5pm
Saturday: By Appointment Only
Support Request Form
Security Add-Ons for Peace of Mind
Daily Back-Up Protection
Back Up Your Website on a Daily Basis – Up to previous 30 Days
NOW ONLY £25 p.a. (Was £49 p.a.)
Daily Website Back Ups Protect your website information with a daily back up of your entire site and databases, and restore from any previous 30 day period. A comprehensive back-up system that gives you up-to-the-minute protection against hackers, malware and viruses.
We run secure high level hosting, but we can’t guarantee protection against determined hackers. Combined with our on-server security this minimises the risk of having your site hacked and the associated costs of restoring or rebuilding.